Refund policy

Welcome to the Royal Living Furniture family! We are absolutely thrilled to help you create a space you love. To ensure everything goes smoothly from our showroom to your home, we’ve put together a quick guide on our shipping and return policies.


A Quick Note on Sales & Cancellations Because we offer carefully curated pieces, all sales are final. Special orders are crafted just for you and are non-refundable after the order is placed. If, for any rare reason, an exception is made and an order is authorized to be canceled or exchanged, please note that a minimum of 25% in restocking fees will be applied to the total order. Layaway orders are yours to look forward to—just make sure to pick them up within 1 year!


Damages, Defects & Repairs We partner with wonderful delivery teams, but we know bumps along the road can occasionally happen. Whether you purchase a product in-store or online, you can contact us within 3 days of delivery or pick-up in the rare event that your product is damaged, defective, or not working properly (some exceptions apply).


Even if you discover any concealed damage after unpacking, you have 3 days to report it. We’ll jump right in and help you get your new item repaired or replaced! Just call our service department at +1 (905) 454-0123 or email us at orders@royallivingfurniture.com.


Tip: If you’re working with a designer or contractor, please have them inspect the items the moment they arrive, rather than waiting for installation day.


Warranties for Peace of Mind We want you to feel confident in your purchase. All of our products come with a one-year manufacturer warranty against defects (some exceptions apply). Additionally, extended warranties are available for most items Royal Living Furniture sells, giving you added coverage for long-term peace of mind (excluding accessories and small appliances).


Authorized Refunds Because all sales are final, refunds are only issued in specially authorized situations. If a refund has been authorized for your order, please note the following processing timelines:
  • Cash payments: Refunded by cheque (please allow 7 business days).
  • Debit Card payments: Refunded by cheque (please allow 7 business days).
  • Credit Card payments: Refunded to the original Credit Card (please allow 7 business days).
  • All other payments: Refunded by cheque (please allow 21 business days).

Important Delivery Details:
  • Please measure your space! Royal Living Furniture cannot be held responsible for damages caused by tight squeezes or narrow entrances. Once delivered safely, the items are officially in your care.
  • If our delivery team needs to make a second trip out to you after the initial delivery, a $200 service fee will apply.
  • Don't forget, we offer professional furniture assembly services for select items! If you chose this option, just ensure your space is clear and ready for us.

Final Sale Items To keep things simple, the following specific items are always final sale and non-refundable:
  • Custom orders, open box items, mattresses, pillows, and Canadian-made or made-to-order products.
  • Layaway and special orders.
  • Floor models.


Picking Up Your Furniture? We’d love to see you! You can easily pick up your items at our Brampton showroom: 📍 286 Rutherford, Brampton, ON (Note: Address integrated from our previous conversation)


How It Works:
  1. Select the pickup option at checkout.
  2. We will send you a happy little note when your order is ready (usually within 1-3 business days for in-stock items).
  3. Come by during our showroom hours:
    🕒 Monday – Friday: 10:00 AM – 8:30 PM
    🕒 Saturday: 10:00 AM – 6:00 PM
    🕒 Sunday: 12:00 PM – 6:00 PM

Need a Hand? Our friendly customer service team is always happy to chat! Give us a ring at +1 (905) 454-0123 or drop us an email at orders@royallivingfurniture.com.


Thank you so much for trusting Royal Living Furniture with your home!