Refund policy

Return & Refund Policy

At Royal Living Furniture, we strive for you to be completely satisfied with your purchase. Please review our policy for returns, refunds, and exchanges below.

1. 14-Day Return Window

We offer a 14-day return window starting from the date you receive your product. If 14 days have passed since delivery or pickup, we are unable to offer a refund or exchange.

Eligibility for Return:

  • Original receipt or proof of purchase is required.

  • Items must be unused, unassembled, and in original packaging.

  • Items must be in the same condition as received.

Restocking Fees & Return Transportation:

  • Unopened items: 20% restocking fee

  • Opened items: 50% restocking fee

  • Customers are responsible for arranging and paying for return transportation to our warehouse.

All sales are considered final and approved returns are subject to the above conditions.

2. Damages, Wrong Items & Delivery Inspection

All customers are required to inspect items carefully upon delivery or pickup.

Inspection Upon Delivery:

  • Merchandise must be checked and signed for in the presence of the delivery representative.

  • Please examine your order for any visible damage before accepting delivery.

  • If an item arrives damaged, do not accept the delivery.

Post-Delivery Issues (48-Hour Rule):

  • Any concealed damage or incorrect items discovered after unpacking must be reported within 48 hours of accepting delivery.

  • Clear photos of the issue must be provided so we can assess next steps.

Upon verification and presentation of the original receipt, items may be repaired, replaced, or exchanged at our discretion.

3. Non-Returnable Items

The following items are non-returnable and non-refundable due to hygiene, customization, or sale conditions:

  • Mattresses

  • Mattress protectors

  • Pillows

  • Boxsprings

  • Custom-made or special-order items

  • Clearance or sale items

Please contact us prior to purchase if you have questions about item eligibility.

4. Order Cancellation

Orders may be cancelled for a full refund before they leave our warehouse, typically within 24 hours of placing the order.

  • If an order has already shipped, original shipping and return shipping costs will be deducted from any approved refund.

5. Exchanges

To exchange an item, the original item must first be returned following the 14-day return process. Once the return is approved, a new order may be placed for the replacement item.

6. Refunds

Once your return is received and inspected, we will notify you regarding approval. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Contact Information

For all return-related questions or requests, please contact:

Royal Living Furniture
286 Rutherford Rd S #12, Brampton, ON L6W 3K7
Phone: (905) 454-0123